Last updated: August 18, 2025
Hypez LTD ("Kalimna," "us," "we," or "our"), a United Kingdom legal entity headquartered in London, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("Company" or "we"). For the purposes of personal data protection legislation, we act as the "data controller" regarding the personal data provided and processed through the website https://kalimna.ai ("Site" or "Service"). These Terms of Service (these "Terms") govern your use of the Service and are a legally binding contract between you and the Company.
By accessing or using the Service, you agree that you have read, understood, and are bound by these Terms. If you do not agree, you do not have our permission to use the Service.
ARBITRATION NOTICE: Except for certain kinds of disputes described in Section 14, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND KALIMNA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
The "Service" includes all aspects of the website located at https://kalimna.ai, including related subdomains or portals (whether publicly accessible or behind a login), and any features, functionality, or content provided on or through it. This may include, without limitation, our automated or AI-driven voice agent platform ("Kalimna Platform"), any web-based dashboards, user interfaces, or API endpoints, and any materials or communications you receive from Kalimna in connection with those services.
Your use of certain features or portions of the Service may be subject to additional guidelines, terms, or rules ("Additional Terms"), which are incorporated by reference into these Terms. If there is any conflict between these Terms and any Additional Terms, the Additional Terms will control unless they explicitly state otherwise.
We reserve the right to change these Terms at any time on a going-forward basis, and we will notify you of material changes (e.g., by email or through the Service). If a revision materially modifies your rights or obligations, you may be required to accept the modified Terms to continue using the Service. Immaterial modifications are effective upon publication. By continuing to use the Service after any changes become effective, you agree to the new Terms. If you do not agree, you must discontinue your use of the Service.
By using the Service, you represent and warrant that:
You may be required to create an account to access certain features of the Service. You agree to: (a) provide accurate and current information; (b) keep such information updated; and (c) maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account, whether authorized by you or not. Notify us immediately at [email protected] if you suspect unauthorized use.
We may offer different subscription plans or account types, such as free trial accounts, paid business accounts, enterprise accounts, or other specialized access ("Paid Plans"). Any additional or different terms applicable to a specific plan will be set forth in the Additional Terms for that plan.
We reserve the right to suspend, restrict, or terminate your account or access to the Service at any time, for any or no reason, with or without notice. Reasons may include, but are not limited to, violation of these Terms, non-payment for paid services, suspicious or unlawful account activity, or general security concerns.
Subject to your compliance with these Terms (and any Additional Terms), Kalimna grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service for your internal purposes, including business use, strictly in accordance with the Service's documentation and features.
You will not, except as expressly permitted under applicable law or by these Terms:
If you choose to provide any suggestions, input, or other feedback about the Service or potential improvements to Kalimna ("Feedback"), you agree that Kalimna shall have an unrestricted, worldwide, irrevocable, perpetual, sub-licensable, and royalty-free right to use or incorporate such Feedback into any of its products or services.
"User Content" means any information, data, text, scripts, graphics, photos, videos, messages, or other materials that you upload, post, transmit, or otherwise make available through or in connection with the Service.
You are solely responsible for all User Content that you provide and the consequences of submitting and publishing such content. You affirm, represent, and warrant that:
You agree to comply with all applicable laws and regulations related to your use of the Service, including without limitation, data protection and privacy laws, telecommunications regulations, and export control laws. In particular:
The Service may contain links to third-party websites or services that are not owned or controlled by Kalimna. We do not endorse or assume any responsibility for any such third-party services or content and shall not be liable for any loss or damage caused by your use of or reliance on such services or content.
You agree to pay all fees specified when you select services or features that carry fees. Fees may vary based on your location, selected plan, usage, or other factors. All payments are non-refundable except as expressly provided in these Terms or as required by applicable law.
By selecting a paid subscription, you authorize us to charge the applicable fees to your designated payment method on a recurring basis until you cancel the subscription or we terminate it.
We reserve the right to change our fees or payment terms at our discretion, provided that for existing subscriptions, any material changes will become effective at the end of the current billing cycle with prior notice to you.
Each party agrees to keep confidential any non-public technical, business, or other information disclosed by the other party in connection with the Service ("Confidential Information"). You agree not to use or disclose Kalimna's Confidential Information without our prior written consent. This obligation does not apply to information that is: (a) already rightfully known to the receiving party, (b) independently developed, (c) generally publicly available, or (d) required to be disclosed by law.
THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
KALIMNA DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE KALIMNA ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE KALIMNA ENTITIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF:
These Terms are effective as of the date you first access or use the Service (whichever occurs first) and remain in full force and effect until terminated in accordance with these Terms.
Kalimna may, at its sole discretion, suspend or terminate your account or your access to all or part of the Service at any time, with or without notice, for any or no reason. Without limiting the foregoing, we may terminate or suspend your access if you violate these Terms or any applicable laws, fail to pay fees when due, or engage in conduct that we determine may harm Kalimna, the Service, or our users.
If you wish to terminate your account or any Paid Plan, you may do so in accordance with your account settings or by contacting us at [email protected]. Unless otherwise provided in Additional Terms, no refunds (full or partial) will be issued if you terminate your account prior to the end of your subscription term.
Upon any termination of these Terms:
Neither party will be liable for any failure or delay in performance under these Terms (other than for the payment of money) caused by events beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, national emergencies, labor disputes, governmental actions, power outages, internet disturbances, or acts of terrorism or war ("Force Majeure Events"). The affected party shall promptly notify the other and make reasonable efforts to minimize the impact on performance.
These Terms (and any dispute or claim arising out of or in connection with them) shall be governed by and construed in accordance with the laws of the United Kingdom. The competent courts of the United Kingdom shall have exclusive jurisdiction over any disputes arising from or related to these Terms.
Except for certain types of disputes described in Section 14.3 below, or if otherwise prohibited by law, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Service (collectively, "Disputes") will be resolved solely by binding, individual arbitration under UK law.
Nothing in these Terms shall prevent either party from (a) seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights; or (b) bringing a claim in small claims court in the jurisdiction where you reside if the claim is within that court's jurisdictional limits.
Your use of the Service is subject to Kalimna's Privacy Policy, which explains how we collect, use, and protect your personal information. Hypez LTD (through the Site https://kalimna.ai) acts as the "data controller" for purposes of applicable personal data protection legislation, including the GDPR, regarding the personal data you provide or that is processed through the Service. By using the Service, you acknowledge that you have read and understand our Privacy Policy. Where required by applicable law (e.g., GDPR), you agree to comply with all data protection and privacy obligations related to your contact lists, call recipients, or any other personal data you submit to or process through the Service.
These Terms (including all Additional Terms) constitute the entire agreement between you and Kalimna regarding the Service, and supersede any prior agreements, written or oral, relating to the same subject matter.
You may not assign or transfer these Terms or any rights or obligations herein, by operation of law or otherwise, without our prior written consent. Kalimna may assign these Terms at any time without notice or consent. Subject to this Section, these Terms will bind and inure to the benefit of each party's permitted successors and assigns.
No joint venture, partnership, employment, or agency relationship exists between you and Kalimna as a result of these Terms or use of the Service. You do not have any authority of any kind to bind Kalimna in any respect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of future enforcement of that right or provision. If any portion of these Terms is held to be invalid or unenforceable, that portion will be deemed severed and the remaining portions will remain in full force and effect.
We may provide notices to you under these Terms by email, a posting on the Service, or other reasonable means. Notices to the Company must be sent by email to [email protected] or to our registered address:
Hypez LTD
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
Email: [email protected]
BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, AND YOU REPRESENT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THESE TERMS.
If you have any questions about these Terms, please contact us at: