24/7 Customer Support for GCC Online Stores
AI voice agents that answer customer calls in Arabic and English, handle order inquiries, and reduce cart abandonment across Saudi Arabia, UAE, and the Gulf.
The Challenge GCC E-Commerce Faces
Online stores across Dubai, Riyadh, and Doha struggle with customer service at scale
Customers Abandon Carts with Unanswered Questions
It's 11 PM in Riyadh. A customer is ready to buy your 3,000 SAR product but has a simple question: "Does this ship to my city?" They try calling. No answer. They close the tab and buy from a competitor who has live chat. That sale is gone.
The Solution
Kalimna AI answers every call instantly, 24/7. Questions about shipping, sizes, returns, or payment get answered immediately in Arabic or English. Your conversion rate improves because customers get help when they need it.
Peak Seasons Overwhelm Support Teams
White Friday in Dubai. Ramadan shopping in Jeddah. National Day sales in Doha. Your order volume triples overnight. Customer service inquiries increase 5x. Your two support staff can't keep up. Customers wait 20 minutes on hold and leave angry reviews.
The Solution
Kalimna handles unlimited calls simultaneously. Whether 10 or 1,000 customers call during your flash sale, everyone gets immediate answers in their language. No wait times, no overwhelmed team, just happy customers who complete their purchases.
Everything Your Store Needs
Purpose-built for e-commerce businesses across the GCC
Product Information
Answer questions about products, specifications, sizing, colors, and availability instantly in Arabic or English.
Order Tracking
Provide real-time updates on order status, shipping location, and delivery timeframes across the GCC.
Returns & Exchanges
Guide customers through return policies, generate return labels, and process exchanges automatically.
Shopping Assistance
Help customers find products, compare options, and make purchasing decisions with personalized recommendations.
Payment Support
Answer questions about payment methods, COD availability, installment plans popular in Saudi Arabia and UAE.
Store Integration
Connects with Shopify, Salla, Zid, WooCommerce via API to access live inventory and order data.
Seamless E-Commerce Integrations
Connect with your existing store and tools through API integrations
300+ integrations available via API connections
E-Commerce Platforms
- •Shopify
- •Salla
- •Zid
- •WooCommerce
- And 30+ more platforms
Payment Systems
- •Stripe
- •PayTabs
- •Moyasar
- •Telr
- And 20+ payment gateways
Shipping Partners
- •Aramex
- •SMSA Express
- •DHL
- •Fetchr
- And 15+ logistics providers
All integrations are API-based and require configuration. Our team helps you connect your systems.
View All IntegrationsMulti-Language AI Call Agents
Supporting over 100 languages and dialects across the globe
100+ Languages
From Gulf Arabic to Mandarin, serve customers in their native language
Regional Dialects
Understands Gulf, Egyptian, Levantine, and Maghrebi Arabic perfectly
Auto-Detection
Automatically switches language based on customer's speech
"During Ramadan, we had 5x more calls. Kalimna handled every single one while we focused on fulfillment."
Customer Photo
Why Arabic AI Voice Support Is Essential for GCC E-Commerce
The GCC E-Commerce Opportunity
E-commerce in Saudi Arabia, UAE, and Qatar is exploding. Online retail in the GCC is projected to reach $50 billion by 2025. But here's the challenge: customers across Dubai, Riyadh, and Doha expect instant support in their language, whether that's Gulf Arabic or English. An Arabic AI receptionist for online stores isn't a luxury anymore. It's competitive necessity.
Traditional e-commerce customer service relies on email tickets or chat that customers ignore. Phone calls feel more personal and trustworthy in Middle Eastern markets. When someone in Jeddah calls about a 2,000 SAR purchase, speaking with an AI voice agent for e-commerce in natural Arabic builds confidence. They complete the purchase instead of abandoning their cart.
24/7 Shopping Support in Arabic and English
GCC customers shop at all hours. A professional in Dubai browses your store at midnight after work. A homemaker in Riyadh shops during afternoon quiet hours. Students in Doha browse between classes. Your AI customer service agent answers questions whenever they arise: "Is this available in black?" "Do you ship to my area?" "What's your return policy?" Instant answers in perfect Gulf Arabic or English drive immediate conversions.
AI for Online Retail: Beyond Basic FAQs
Modern e-commerce AI receptionists access your inventory in real-time through API connections. When a customer in Kuwait City asks about product availability, the AI for online shopping checks your Shopify or Salla store instantly. "Yes, we have that in stock. It ships within 24 hours to Kuwait. Would you like to place an order?" This level of retail automation in Arabic turns browsers into buyers.
ROI Reality for GCC Online Stores
Consider a typical online store in Abu Dhabi selling 500 orders monthly with an average order value of 300 AED. Without voice support, you lose roughly 15% of potential sales to cart abandonment and unanswered questions. That's 75 lost orders, or 22,500 AED monthly. An AI receptionist for e-commerce answering calls 24/7 in Arabic and English captures many of these lost sales.
The technology pays for itself immediately. When your Arabic AI phone agent helps just 10 additional customers per month complete purchases, that's 3,000 AED in recovered revenue. Most GCC online stores see 20-30 additional conversions monthly after implementing voice AI for online retail. The ROI is undeniable, especially during peak shopping seasons like Ramadan, Eid, or White Friday sales events across Saudi Arabia and the UAE.
Integration with platforms popular in the GCC like Salla and Zid happens through API connections. The e-commerce AI assistant accesses order status, tracking information, and inventory levels automatically. Whether you're selling fashion in Dubai, electronics in Riyadh, or home goods in Doha, the AI provides accurate, helpful service that matches your brand.
Customer Experience That Drives Repeat Business
A customer in Riyadh orders a gift from your store. Two days later, they call asking, "Where is my package?" Your AI voice assistant for online stores responds immediately in Arabic: "مرحباً! طلبك رقم ١٢٣٤٥ في طريقه إليك. وصل لمركز توزيع الرياض اليوم ويتوقع تسليمه خلال ٢٤ ساعة." (Hello! Your order #12345 is on its way. It arrived at the Riyadh distribution center today and should deliver within 24 hours.) The customer feels informed and reassured.
This level of customer service automation was once only available to massive e-commerce players. Now, small and medium online businesses across Kuwait, Bahrain, and Oman can provide the same premium experience. The conversational AI for retail handles routine inquiries while you focus on sourcing products, marketing, and growth.
For bilingual stores serving both Arabic speakers and expats in the GCC, having an AI receptionist system that seamlessly switches between languages is invaluable. Your Dubai store serves Emiratis, expats, and tourists equally well. Nobody feels like a second-class customer because of language barriers.
Stop Losing Sales to Unanswered Questions. Start Converting More Customers.
E-commerce stores across Dubai, Riyadh, and Doha use Kalimna's Arabic AI voice agents to answer customer calls 24/7, reduce cart abandonment by 20%, and increase conversions without expanding support teams.
Start building your AI voice agent • Enterprise solutions for larger operations
Common Questions
From online store owners across the GCC
How can Kalimna AI help online stores in Dubai, Riyadh, or Kuwait improve customer service?
Kalimna AI handles customer inquiries about products, orders, shipping, and returns in Arabic and English simultaneously. Whether you're running a fashion store in Dubai or electronics shop in Riyadh, our AI answers questions instantly while you sleep. Online stores across the GCC report 40% fewer abandoned carts because customers get immediate answers when they need them.
Can Kalimna integrate with e-commerce platforms used in the GCC like Shopify or Salla?
Yes. We integrate with Shopify, WooCommerce, Magento, Salla, Zid, and other platforms popular across Saudi Arabia, UAE, and the Gulf. The AI can check order status, update shipping information, and process returns by connecting to your store's API. Most GCC e-commerce businesses are integrated and running within one week.
Does Kalimna AI understand shopping terminology in Gulf Arabic?
Absolutely. Whether customers in Jeddah ask about 'توصيل' (delivery), Dubai shoppers inquire about 'إرجاع' (returns), or Doha buyers want 'كوبون خصم' (discount coupon), Kalimna understands naturally. It knows e-commerce Arabic vocabulary specific to the Gulf market and switches to English seamlessly for expat customers.
How does Kalimna AI handle peak shopping periods like Ramadan or White Friday in the GCC?
During major shopping events across Saudi Arabia, UAE, and Qatar, call volume can increase 10x. Kalimna handles unlimited simultaneous calls. Whether 5 customers or 500 customers contact you at once during White Friday sales, everyone gets immediate attention. No busy signals, no overwhelmed support team, no lost sales.
Can the AI help reduce cart abandonment for GCC online stores?
Yes. When customers call with questions while shopping ('Does this ship to Riyadh?', 'What's your return policy?', 'Is this available in size medium?'), Kalimna provides instant answers. This removes friction at the critical moment. GCC e-commerce stores report 20-25% reduction in cart abandonment after implementing our AI voice support.
How quickly can we add Kalimna AI to our online store?
Most GCC e-commerce businesses go live within 3-5 days. Connect your phone number, integrate with your Shopify or Salla store via API, train the AI on your products and policies, and you're ready. You control everything through the dashboard, whether you're in Dubai, Riyadh, or anywhere in the Gulf.
Ready to Boost Your Conversions?
Join e-commerce stores across Dubai, Riyadh, Doha, and the GCC using Kalimna to drive more sales.
Start building your AI agent • Enterprise solutions with dedicated support