Elevate Guest Experience in Dubai, Riyadh & GCC Hotels
AI voice agents that handle guest calls 24/7 in Arabic and English. Room service, concierge, reservations, all answered instantly.
The Challenge GCC Hotels Face
Every unanswered call is a guest who remembers poor service
Night Calls Go Unanswered
At 2 AM in Jeddah, three guests call simultaneously. One needs extra pillows, another wants room service, a third has a billing question. Your night staff is helping someone at check-in. Two calls ring out. Those guests leave negative reviews about "unresponsive service."
The Solution
Kalimna handles all calls instantly, 24/7. Room service orders, housekeeping requests, wake-up calls. Your staff receives organized requests and delivers excellent service.
Missed Upselling Opportunities
A guest calls your Riyadh hotel for dinner reservations. Your busy receptionist books the table and hangs up. Didn't mention the spa's 20% off special, the rooftop live music tonight, or the massage packages. That's 500 riyals in potential revenue lost per call, thousands weekly.
The Solution
Kalimna naturally suggests relevant services during every interaction. Conversational, helpful, never pushy. Hotels see 15-20% increase in ancillary revenue from spa, dining, and activities.
Everything Your Hotel Needs
Purpose-built for hotels and resorts across the Gulf
Room Service & Requests
Takes orders, housekeeping requests, maintenance issues. Sends to appropriate departments automatically.
Reservation Management
Handles booking inquiries, modifications, cancellations. Integrates with your PMS via API.
Concierge Services
Provides local recommendations, transportation booking, restaurant reservations across Dubai, Riyadh, Doha.
Wake-Up Calls
Schedules and executes wake-up calls with precision in guest's preferred language.
Facility Information
Answers questions about gym hours, pool rules, spa services, prayer rooms, business center.
Billing & Checkout
Explains charges, arranges express checkout, processes simple billing inquiries.
Seamless Hotel Integrations
Connect with your hotel systems through API integrations
300+ integrations available via API connections
Hotel PMS
- •Opera
- •Cloudbeds
- •Mews
- •Hotelogix
- And 25+ PMS systems
Booking Systems
- •Booking.com
- •Expedia
- •Agoda
- •Airbnb
- And 20+ OTAs
Communication
- •WhatsApp Business
- •Slack
- •Microsoft Teams
- •Twilio
- And 30+ platforms
All integrations are API-based and require configuration. Our team helps you connect your systems.
View All IntegrationsMulti-Language AI Call Agents
Supporting over 100 languages and dialects across the globe
100+ Languages
From Gulf Arabic to Mandarin, serve guests in their native language
Regional Dialects
Understands Gulf, Egyptian, Levantine, and Maghrebi Arabic
Auto-Detection
Automatically switches language based on guest's speech
"Our TripAdvisor rating jumped from 4.2 to 4.7 after implementing Kalimna. Guests love the instant service."
Customer Photo
Why Arabic AI Receptionists Are Transforming GCC Hospitality
The Hospitality Service Standard
Hotels in Dubai, Riyadh, and Abu Dhabi compete on service excellence. Every touchpoint matters. When a guest calls at 3 AM and gets voicemail, that's a service failure they'll mention in reviews. An Arabic AI receptionist for hotels ensures every call gets answered instantly, in the guest's preferred language, at any hour.
Traditional hotel receptionists excel at in-person service but can only handle one phone call at a time. During peak check-in periods or major events across the GCC, phones ring constantly. An AI receptionist for hospitality handles unlimited simultaneous calls while your team delivers personalized service to guests standing before them.
Hotel AI Speaking Perfect Gulf Arabic
When a Saudi family calls your Doha hotel, the Arabic-speaking AI receptionist greets them warmly: "مساء الخير! كيف أقدر أساعدكم؟" (Good evening! How can I help you?). They request late checkout and dinner reservations. The hotel AI assistant checks availability, arranges both, and confirms in natural Gulf Arabic. The family feels welcomed and valued, the hallmark of exceptional hospitality.
Beyond Basic Call Handling
Modern AI for hotel industry connects via API to your Opera or Cloudbeds system. When a guest in room 512 calls, the AI knows their name, check-out date, special requests, and previous stays. This hotel guest service AI provides personalized assistance that feels attentive, not robotic. The technology serves guests beautifully while reducing front desk workload across hotels in Saudi Arabia, UAE, and Qatar.
Revenue Impact for GCC Hotels
A 100-room hotel in Dubai receives 200-300 calls daily. Room service, concierge, reservations, questions. With traditional staffing, you need multiple front desk personnel to manage this volume, costing 25,000+ AED monthly. During busy periods, guests still wait on hold or calls go unanswered. An AI hotel receptionist handles all calls instantly for a fraction of that cost, never gets overwhelmed, and actually increases revenue through natural upselling.
More importantly, the hospitality AI voice agent suggests relevant services contextually. Guest calling about dinner? Mention tonight's live entertainment. Guest asking about the spa? Share this week's couples massage package. This hotel upselling AI typically adds 15-20% to ancillary revenue across Riyadh, Jeddah, and GCC hotels without any pushy sales tactics.
Integration happens through APIs with hotel management systems popular across Saudi Arabia, UAE, and Qatar. Whether you use Opera, Cloudbeds, Mews, or regional systems, the hotel AI system connects to access guest profiles, room status, and service catalogs. Everything works seamlessly in the background while guests enjoy premium service.
Guest Experience That Drives Loyalty
Imagine a business traveler arrives at your Abu Dhabi hotel after a long flight at midnight. They call the front desk: "I need a wake-up call at 6 AM and can you recommend a good breakfast place nearby?" Your AI hotel concierge responds instantly in English: "Of course! I've scheduled your wake-up call for 6 AM. Our restaurant opens at 6:30 with an international buffet, or I can recommend three excellent breakfast spots within walking distance." The traveler feels cared for despite the late hour.
This level of conversational AI for hospitality creates memorable experiences that guests share in positive reviews. The AI guest service agent never sounds tired, irritated, or rushed, even at 3 AM or during chaotic check-in periods. It maintains your hotel's service standards consistently, whether you're a boutique property in Bahrain or a large resort in Dubai.
For GCC hotels serving diverse international guests, having an AI receptionist system fluent in Arabic dialects and English is essential. Saudi guests feel at home. Western tourists feel welcomed. Asian business travelers get excellent service. Everyone receives premium hospitality in their language, building the loyalty that keeps your occupancy rates high across competitive markets like Dubai and Riyadh.
Stop Missing Guest Calls. Start Delivering Flawless Service.
Hotels across Dubai, Riyadh, and Doha use Kalimna's Arabic AI to answer 100% of guest calls, increase satisfaction scores by 30%, and boost ancillary revenue by 15-20%.
Start building your AI voice agent • Enterprise solutions for hotel groups
Common Questions
From hotel managers across the GCC
How does Kalimna AI improve guest satisfaction in hotels across Dubai, Riyadh, or Doha?
Kalimna AI answers every guest call instantly, whether it's 3 AM room service or midday concierge questions. Guests in luxury hotels in Dubai or business hotels in Riyadh get immediate service in Arabic or English, without hold music or busy signals. Hotels across the GCC report 30% higher satisfaction scores because guests feel heard and valued at all hours.
Can Kalimna integrate with hotel management systems used in the GCC?
Yes. We integrate via API with Opera, Cloudbeds, Mews, and regional systems popular across Saudi Arabia, UAE, and Qatar. When a guest calls room 403 in your Jeddah hotel, Kalimna knows their name, preferences, and can coordinate with your hotel systems. Our team handles the API integration for hotels throughout the GCC.
Does Kalimna AI understand hospitality terminology in Gulf Arabic?
Absolutely. Whether guests in Kuwait City request 'خدمة الغرف' (room service), Dubai guests ask for 'كونسيرج' (concierge), or Muscat guests need 'تأجيل المغادرة' (late checkout), Kalimna responds naturally in Gulf Arabic. It seamlessly switches to English for international guests, maintaining the premium hospitality experience your hotel is known for.
What happens during peak check-in times or major events in the GCC?
During events like Dubai Shopping Festival, Riyadh Season, or Qatar National Day when call volume triples, Kalimna handles unlimited calls simultaneously. Whether 5 guests or 50 guests call at once, everyone gets immediate attention. Your front desk staff can focus on in-person guests while Kalimna manages phone inquiries perfectly.
How does Kalimna handle upselling hotel amenities and services?
Kalimna naturally suggests relevant services during conversations. A guest booking dinner reservations might hear about your spa special. Someone asking about the pool learns about your fitness center. For hotels in Abu Dhabi or Doha, this contextual upselling increases ancillary revenue by 15-20% without feeling pushy or robotic.
How does Kalimna connect with our hotel's existing systems?
We integrate via API with your property management system, booking engine, and point-of-sale systems. Whether you use Opera, Cloudbeds, or regional platforms across the GCC, our team configures the API connections so information flows seamlessly between systems.
Ready to Elevate Guest Experience?
Join hotels across Dubai, Riyadh, Doha, and the GCC using Kalimna to deliver exceptional service.
Start building your AI agent • Enterprise solutions with dedicated support